It is used in large and medium places with multiple services such as banks – hospitals – documentation offices – embassies – postal agencies – licensing units – civil registry units and all public services by selecting the required service from the services panel.

Queuing system components:

Counter Terminal client summon unit   

1.It contains the call system operation buttons and number keys

2.It contains the next customer call key, which is distinct from the rest of the keys

3.It has the ability to transfer the customer to another service

4.It has the ability to convert the current service to another service

5.The possibility of closing and opening the counter

6.Checking the number of waiting in service

7.Store the customer’s number in case he is not attentive

8.Numbers can be called randomly

9.Numbers can be called in order

10.An intermittent and acoustic flash alert when dialing a new number

11.Can be placed on a desk or mounted on the wall

Counter Display window

1.digital display with a 3-digit electronic optical chip, with attractive 7-segment 3Digits.

2.audible alarm can be added within the screen (Ding Dong) to attract customer attention.

3.Each screen can be connected separately or all 4 screens on one cable, and the cable supplies energy and information.

4.The screen has a viewing angle of (170 degrees) left and right.

5.The window number is placed on the screen itself.

6.Can be placed on top of the counter or hung from the ceiling.

1.Organizing clients (visitors) according to first-come-first-served

2.The multi-service multi-window system is suitable for medium density and service areas and has voice calling feature

3.The number of available windows is 16 windows, with the possibility of adding

4.The number of available services is 16 services

5.The number of available printers is 4 serial number thermal printer

6.Summons Units (Summons Unit) of all kinds

7.Window screens are placed above (nets) of all kinds

8.Call the following customer “call numbers in order”

9.Specific customer request “randomly call numbers”

10.The ability to store the customer’s number and recall it

11.Control unit, power, automatic call, loudspeaker, operation, programming and storage (works without a computer)

12.Service request units including all types of printer

13.Collected services screens are placed in (waiting area) of all kinds

14.The possibility of transferring the customer to another service

15.The possibility of converting the current service to another service

16.The possibility of checking the number of waiting in the service.

17.A property of indicating that there are no clients in the service, when the next customer is requested to be called

18.Issuing a printed ticket including the time, date of withdrawal of the ticket, the logo, service name, welcome letter and ticket number

19.The possibility of modifying and coordinating the ticket format

20.Voice call in Arabic

21.The ability to print 2 tickets for the same customer number

22.The call of the specialty name accompanies the voice call

23.The possibility of issuing special tickets with a VIP advanced role

Main Services Display

1. A digital display with a 5-digit optical chip, with attractive 7 segments 5 Digits
2. An audible alarm can be added within the display (Ding Dong) to attract customer attention
3. Display the customer number and counter number in one screen
4. The screen has a viewing angle of (170 degrees) left and right
5. The screen is fixed to the wall or hung from the ceiling

Number printer and Ticket Printer Service request unit

1. An electronic number printer that issues the service arrangement for different types of services according to the customer’s request
2. Printer and service request module are integrated into one unit
3. The possibility of modifying and coordinating the shape of the ticket
4. The printer is of the thermal type, the paper size is 7.9 cm, with a paper cutter
5. Can be placed on the desk or mounted on the wall

How does the customer call system work

1. The reception employee demand the required (service / specialization) for the visitor based on what service he need through the services unit placed in front of him, which is equipped with a thermal printer and a special keyboard for selecting services
2. The printer issues serial “ticket” numbers according to the requested service, printed on it the visitor number, service name, date and hour in which the number was drawn in addition to the number of visitors waiting in that specialty and the logo of the institution
3. The visitor waits in the waiting hall following the screens above (windows) or following the combined screen in the waiting hall, in addition to the voice call accompanying the appearance of the visitor’s number on the screen
4. The (employee) calls the next visitor through the sub-control unit, and this number appears on the screen above his window, as well as the same number appears on the sub-control unit in front of the employee accompanied by a flashing light and an alert sound recorded for the call to the service applicant, specifying the visitor’s number and The number of (the window) to which to go, and so on
5. In the event that there are additional procedures that require delaying the visitor a little, then (the employee) stores the visitor’s number until called again before transferring it to another service

Central control unit

1. Providing units with power and data distribution
2. Power of 165 watts and constant output voltage
3. Support for cable connection method depending on the nature of the installation location
4. Equipped with an ON / OFF switch equipped with an indicator light that lights up when the device is turned on
5. Equipped with a 20 watt Stereo amplifier

The possibility of adding kiosk

15 Inch Small Touch Screen

1. Floor platform
2. Touch screen visual dialing
3. Built -in receipt printer
4. Support virtual operator station
5. Bilingual ads
6. Support for customer transfer / change of service
7. VIP option
8. Support for multi-printers
9. Fully customizable ticket
10. Report feature
11. Built-in power supply